Useful Documents
A range of documents available to download, that are intended for mortgage intermediaries and their customers.
If you cannot find the material you need, please contact us
Application documents | ||
Document | Purpose | Audience |
| COVID-19 update: FAQs | Read our latest FAQs – last updated 30 March ’20 | Brokers and customers |
| Product Range | View full details of our product range here | Brokers only |
| Application Submission Guide | Checklist of our requirements for each application type | Brokers only |
| Top slicing support | Find out more about our top slicing policy | Brokers only |
| Case studies | Read our real life case studies | Brokers and customers |
| Individual/s Application Form | Application form for an individual customer | Brokers and customers |
| Individual/s Decision In Principle | Application form for a Decision In Principal | Brokers and customers |
| Additional Applicants Form | Required to be completed when there are 3+ applicants | Brokers and customers |
| Limited Company Application Form | Application form for a Limited Company | Brokers and customers |
| Limited Company Decision In Principle | Application form for a Decision In Principle | Brokers and customers |
| Limited Company Additional Applicants Form | Required to be completed when there are 3+ applicants for a Limited Company | Brokers and customers |
Supporting documents | ||
Document | Purpose | Audience |
| Customer Declaration | Borrower/s sign this form to confirm the details supplied are accurate | Brokers and customers |
| Director Declaration | Director/s sign this form to confirm the details supplied are accurate | Brokers and customers |
| Business Plan
| These forms must be completed by all borrowers with 4 or more properties in their portfolio, under PRA rules | Brokers and customers |
| Tariff of Mortgage Charges | Details of all fees that apply over the term of the mortgage from application | Brokers and customers |
| Income/Expenditure Information Form | Can be used where personal income is being used to support an application | Brokers and customers |
| Identity and Address Verification Form | Details acceptable documentation and certification requirements | Brokers and customers |
| Packaging Guide | Guidance for key partners on our rules and lending criteria | Brokers only |
| Underwriting Guide | Document highlighting key policy rules and lending criteria | Brokers only |
| Provides guidance around the use of our Online Portal | Brokers only | |
| Accountants Certificate | To be passed to the Accountant for completion | Brokers and customers |
Legal and completion documents | ||
Document | Purpose | Audience |
| Intermediary Terms of Business | The Terms of Business that all brokers must agree to in order to submit cases to us | Brokers only |
| Approved Valuers Panel and Fees | A list of our approved Valuers panel members, an outline of the process and fees charged | Brokers and customers |
| Key Partners | View our approved panel of clubs, networks and packagers, together with contact details for each firm | Brokers |
| Complaint Handling | Information about our complaints handling process. | Brokers and customers |
| Direct Debit Mandate | Standard DD form for customers to complete as part of their application | Brokers and customers |
| Mortgage and Loan Terms & Conditions | General terms and conditions for all Zephyr Homeloans products | Brokers and customers |
| Conveyancing Information Form | To notify us how your client will be legally represented. Note, Blacks Connect are the only solicitors on our panel. | Brokers and customers |
| Solicitors Fee Structure | Find a detailed overview of the various costs that could apply to your case. Note, Blacks Connect are the only solicitors on our panel. | Brokers and customers |
| Customer Privacy Notice | An explanation of how we collect, use, store and protect personal information about applicants/customers. | Brokers and customers |
| Intermediary Privacy Notice | An explanation of how we collect, use, store and protect personal information about intermediaries. | Brokers |
| Cookies Policy | Specific information about cookies and how they are used by this website | Brokers and customers |