To discuss a case in progress

  • Call 0370 707 1894 – Monday to Friday 9am to 5pm.
  • Login to our online portal and send us a case specific update.

For everything else – find your BTL experts by region below

Postcode coverage:
AL, B, CV, DE, DY, LE, LN, LU, MK, NG, NN, PE, ST, TF, WS, WV

Postcode coverage:
CB, CM, CO, E, EN, HA, IG, IP, N, NR, NW, RM, SG, SS, UB, WD

Postcode coverage:
CA, DH, DL, LA, NE, SR, TS

Postcode coverage:
BB, BD, BL, CH, CW, DN, FY, HD, HG, HU, HX, L, LL, LS, M, OL, PR, S, SK, WA, WF, WN, YO

Postcode coverage:
BT

Postcode coverage:
BN, BR, CR, CT, DA, EC, GU, KT, ME, RH, SE, SL, SM, SW, TN, TW, W, WC

Postcode coverage:
BA, BH, BS, CF, DT, EX, GL, HP, HR, LD, NP, OX, PL, PO, RG, SA, SN, SO, SP, SY, TA, TQ, TR, WR

FAQs

As a new mortgage lender, we know that our products, criteria, policies and procedures will be unfamiliar to many mortgage intermediaries. To help address some common queries, we’ve answered a list of Frequently Asked Questions.

Media Enquiries

For all media enquiries please email media@zephyrhomeloans.co.uk

Complaints

We are committed to providing a high standard of service, although we recognise that things sometimes go wrong. When they do, please tell us so we can put them right as soon as possible. If you are dissatisfied with any element of our service, please contact one of our BDMs in the first instance, using the details on this page. Alternatively, visit our dedicated complaints page for more details.

Newsletter

Keep up to date with the latest information from Zephyr Homeloans by signing-up to our email alerts and Newsletters.

    Email Updates

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    I consent to Zephyr Homeloans using my personal data to send me marketing emails containing information about products, criteria updates, policy changes, promotions, industry news, event invites and other regulatory/non-regulatory updates.

    NB - By subscribing for email updates, Zephyr Homeloans will record your consent to receive these communications. We will hold your Personal Data securely and will not pass the contact details you provide here to any third parties. You can also unsubscribe from our emails at any time, by clicking the links in the emails we send out. We process data about you in accordance with our Intermediary Privacy Notice.

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    Customer Enquiries

    The contact details shown on this page are for mortgage intermediaries only. If you have a Zephyr Homeloans mortgage please use the specific contact details listed on our customer website. If you have been recommended one of our products but do not yet have a Zephyr Homeloans mortgage, please refer any questions to your mortgage broker.