Our latest turnaround times

At Zephyr, we take pride in providing a quality service to brokers throughout the application journey. We know it’s important for you to see how quickly we’re processing cases, so our average service levels below are updated each working day by 9:30am.

  • DIPs assessed within 24 hours
  • Fully packaged applications reviewed within 48 hours
  • Documents assessed within 72 hours
  • Valuations assessed within 48 hours
  • 99% of calls answered in less than 30 seconds

Why not bookmark this page so you can take a quick look whenever you have a buy to let case?

Service update
We’re having intermittent issues taking payments for valuation fees through our Online Portal.
To make a card payment over the phone, please call us on 0370 707 1894 (Mon – Fri 9am to 5pm).

Need to speak about a new case or an application in progress? Get in touch and have a chat with one of our friendly team. Discussing a case before you submit an application could save you time in the long run! Also, make sure you check our Application Submission Guide so you know what you need to package together.

We hope you have a good day!