Videos and Guides
We hope that our website is a useful source of information for mortgage intermediaries. However, if you have a specific query, or can’t find something that you are looking for, please contact us and we will do our best to help.
Support with your application
Here you will find all of our latest videos, which provide a range of helpful information on submitting business and wider industry insights from our expert partners.
Episode 1 - May 2021 - Talking BTL with Liz Syms, CEO of Connect for Intermediaries
In our first episode of Shooting The Breeze we chat with Liz Syms, CEO of Connect for Intermediaries about the trends we are seeing in the BTL market, what to consider for HMO and Limited Company cases and some top tips for brokers.
Submitting Business Top Tips with Elliot Newey
Top tips from our BDM Elliot Newey to help get your cases accepted first time.
HMO Top Tips with Andy Rowe
Our Regional Sales Manager Andy Rowe gives you his Top Tips for HMO case submissions.
Top Tips on Top Slicing - Part 1
Our Regional Sales Manager Andy Rowe explains how Top Slicing can work for your clients.
Top Tips on Top Slicing - Part 2
In our second video on Top Slicing Regional Sales Manager Andy Rowe explains how Portfolio Cross-Subsidisation could work for your clients.
Importing a spreadsheet
Creating a new user
Creating a new job
Amending an application
If you missed any of our webinars you can find all the recordings here:
September 2021 Lender Spotlight with Knowledge Bank
On 6th September we had a great session with Jordan Garside from Knowledge Bank where we answered questions about all things specialist BTL including SPVs, FACs, HMOs and MUFBs. If you missed it have a watch below.
Knowledge Bank and Zephyr Homeloans discuss all about flats and MUFBs
Hear all about flats and MUFBs from our BTL experts. Plus hear the latest market insights from Paul Fryers (Zephyr MD) and Andy Rowe (BDM).
Paradigm Online BTL Mortgage Webinar
Recorded 2nd February 2021.
Our latest survey results - May 2021
Our Telephone BDM Leanne Lamb talks about our survey results and how we have improved our service based on your feedback.
Below is a selection of useful guides about submitting business with us, a collection of case studies to showcase real life examples of the kinds of business we can do and some handy user guides for our online Portal and BTL Hub.
HMO Fact Sheet
Here are our top tips to help you get your HMO case submissions through without any delays. We’ve also
supplied some examples of when a HMO license might be required and which Zephyr product might be
Here are our top tips to help you get your Portfolio case submissions through without any delays.
Top Slicing Support
Find out more about our top slicing policy.