Meet the team

Zephyr Homeloans is brought to you by a great team of experts who are focused on bringing you and your clients fantastic products, clear communications and a consistently reliable service. You can find out more about some of our people using the links below.

Looking to find contact details for your BDM? Please see our main Contact Us page.

Our team of RSMs and telephone BDMs are always available to provide expert advice on our products and criteria, or to help you with a potential case.

Regional Sales Manager

Andy Rowe

Andy has been with Zephyr since it's launch and was part of the team that brought it to market. With over 20 years’ experience as a broker and lender development manager, Andy brings a wealth of specialist knowledge to the team and enjoys working with our broker community developing the business and helping to get applications over the line.

When not engaging with brokers, Andy is also a professional artist and regularly undertakes commission works and sells through his online art business.

Contact Andy

Regional Sales Manager

Elliot Newey

Elliot has been with Computershare Loan Services since 2016 and was part of the original underwriting team who help launch Zephyr Homeloans. Elliot has over 20 years experience in the financial industry, working for numerous brands. He now spends his time working closely with his key brokers, networks and clubs to offer his support and knowledge to help grow the Zephyr proposition.

In his spare time Elliot coaches football and cricket in the local community, as well as being kept busy by his own two children.

Contact Elliot

Regional Sales Manager

Mark Rookyard

Mark has over 30 years’ worth of experience in financial services, working closely with intermediaries in the Mortgage market. Mark has been with Zephyr since 2017 and was part of the team who helped launch the business. Now living on the South coast, Mark covers parts of London, the South East and South West regions.

Outside of work Mark is a keen golfer, a qualified football coach and an avid supporter of Hull City FC.

Contact Mark

Telephone Business Development Manager

Leanne Lamb

Leanne has been with the company since 2014 and became a consultant when Zephyr Homeloans first launched. Leanne loves to interact with Brokers and uses her knowledge and experience of BTL to make sure she is providing them with the best service possible.

Outside of work Leanne's second full time job is being Mam to her two teenage girls. With any remaining spare time Leanne loves to bake - who knows you might see her in the big white tent one year!

Contact Leanne

Telephone Business Development Manager

Liam Cooper

Liam joined the Zephyr team in July 2021, having previously worked within the Readiness team which assisted with the launch of Zephyr back in 2019, he also has a lot of experience in dealing closely with brokers and customers, spending his whole career focusing on clients and giving them the best possible service and experience.

Outside of Zephyr, Liam enjoys spending time with his family, going on spontaneous day trips and is looking forward to watching his football team Sunderland at the stadium of light again.

Contact Liam


Telephone Business Development Manager

Chris Newcombe

Chris has worked in the Financial Services Industry for 20 years. Having a multitude of experience in the mortgage, protection and retail banking sector for both main stream banks as well as Building Society’s. Having been a Mortgage Advisor, Chris has a good understanding of customer and clients’ needs. Along with his experience of working directly with brokers over the years this enables him to provide the highest level of service.

When not at work Chris likes to relax by mountain biking and playing  guitar. He is also an avid gamer and is a fervent supporter of Sunderland AFC.

Contact Chris


Telephone Business Development Manager

Gemma Cauwood

Gemma joined the Zephyr TBDM team in July 2021. As the newest member of our team, Gemma brings with her a wealth of Mortgage knowledge, having worked in the industry for 14 years.  She’s now looking forward to providing brokers with a friendly bespoke service and all the information they could want about Zephyr products, to meet clients’ needs.

Outside of the office Gemma enjoys watching live music and is an avid collector of Adidas trainers, many of which will never be worn!

Contact Gemma

With a mix of underwriters and case handlers, our experienced Broker Support team are here to deal with any case-specific queries from brokers, solicitors or conveyancers. The team focus on moving every case through to completion as efficiently as possible, managing your expectations and giving you a consistent, reliable service. Here are a few of our team members who might help you:

Telephone BDM Team Leader

Coleen Davie

Coleen joined the Zephyr team in January 2021 and has over 30 years’ experience in the financial services industry, particularly in the mortgage market. Coleen enjoys developing and coaching her team to be the best Telephone BDM team in the business!

Outside of Zephyr Coleen enjoys reading, socialising and watching her two boys play Rugby and Football (even in the cold and rain!).

Contact Coleen

New Lending Consultant

Jade Wilkinson

Jade joined us back in September 2017 and has been part of the Zephyr team from the outset. Jade loves being part of something new and enjoys helping Customers, Intermediaries and Third Parties to support and resolve their queries, while continuing to improve on her knowledge of the BTL market.

Outside of the office Jade enjoys gym sessions and walking her dog Freddie.

Contact Jade

New Lending Consultant

Sophie Harvey

Sophie joined the Zephyr team in November 2019. With a passion for customer service Sophie enjoys being the first point of contact for brokers and third parties, helping to ensure a smooth customer journey. 

In her spare time Sophie enjoys supporting Sunderland AFC and likes to dine out with her friends.

Contact Sophie

The Zephyr product team are dedicated to bringing you a range of competitive BTL products and services that meet the needs of your landlord clients.

Head of Product Development

Ross Ackroyd

Ross has been part of Computershare Loan Services since 2016 and was heavily involved in the creation and launch of Zephyr Homeloans. Ross has over 20 years mortgage product experience and is passionate about developing products and services that meet the needs both of our intermediary partners and landlords.

Away from work Ross can be found playing rugby, running and enjoying long walks with his 5 year old black lab, Buddy.

Contact Ross

Our marketing team are focused on bringing you helpful content about Zephyr's products and services. We look after the Zephyr website, send out broker emails, manage our social media profile and maintain our suite of documents. We also work with the trade media and our broker partners to deliver a range of events, webinars and editorials.

Head of Marketing

Tim Newman

Tim has been with Computershare Loan Services since 2016 and was part of the team who helped launch Zephyr Homeloans. Tim has over 20 years’ experience in financial service marketing and particularly enjoys working closely with BDMs and broker partners to help grow Zephyr.

Away from the (home) office, Tim is a father of young twin boys, so has hardly any time these days to enjoy his hobbies which used to include hockey, running and cycling.

Contact Tim

Senior Marketing Manager

Jonty Hydes

Jonty has over 30 years’ financial services experience having spent time at Bradford & Bingley, Santander and Provident. Up until 2019, he had been Head of Marketing at Tenet Group for 10 years, so he has a great understanding of the mortgage and broker market.

Outside of work, Jonty loves spending time with friends and family, and also loves getting out for long walks in the Yorkshire countryside.

Contact Jonty


Marketing Executive

Angela Eastwood

Angela is a CIM Diploma qualified Marketing Executive with 8 years’ experience in the financial services market. With a keen eye for design, Angela likes creating videos and artwork to show off the Zephyr brand to our Brokers.

In her spare time, Angela likes all things arty and can’t wait to get back to Cornwall, for long walks on the beach and camping in her trusty tent.

Contact Angela