
At Zephyr, we take real pride in delivering a service that’s reliable, responsive, and built around the needs of brokers and their clients – right from the first conversation through to completion. But don’t just take our word for it – here’s what brokers had to say when we asked for their feedback. “My case was quite complex, involving multiple factors that made it far from straightforward. It required a lender that could take a flexible and specialist approach, Zephyr really delivered on that front. From the outset, they took the time to understand my unique circumstances and worked with a level of fairness and professionalism that gave me real confidence. What stood out most was their thoroughness. Every step of the process was handled with care, and it was clear that they were committed to making sure all the necessary criteria were met without unnecessary delays or complications. In a market where it's often hard to find lenders who are both reasonable and understanding, Zephyr proved to be a reliable and supportive choice." Lucy Ingram - Northdown Financial Services “My clients recently navigated a challenging auction purchase with typical renovation hurdles and contractor delays. While other lenders stepped back, Zephyr stepped up. They made a complex remortgage process feel effortless through clear communication and proactive updates. Thanks to Sam’s responsiveness and timely updates, my clients are now ready to scale their portfolio. Zephyr didn't just offer a mortgage; they offered a path for my clients to grow their property business. Exceptional service from start to finish.” Hemal Vyas, Immediate Mortgage Solutions “Simon Alvey, who was my Telephone BDM, and guided me through the process from start to finish and was incredibly supportive throughout. I had numerous questions along the way, some of which I asked more than once but Simon was always patient and never once turned me away. He consistently checked in during each stage, from the initial enquiry right through to the mortgage offer being issued. His support played a big part in giving me the confidence to place the case, and I really appreciated the hands-on approach.” Aman Chopra, Echo Finance “Zephyr continues to be a standout lender for me. Their consistently low BTL rates, fair approach to Ltd Company cases, and fast, intuitive online systems make every case feel smooth and stress‑free. What really sets them apart is the people - approachable, supportive, and genuinely invested in helping brokers succeed. The whole team were brilliant from start to finish. Another well‑deserved 10/10 from me.” Tony Silver, White House Mortgages “A huge thank you to Zephyr Homeloans for their seamless handling of a recent limited company mortgage on two new build flats. Their expertise, efficiency, and willingness to navigate the complexities of company structured lending made the process smooth from start to finish. Competitive rates, clear communication, and a proactive approach: everything you want in a lender. Looking forward to working together again soon! Hopefully on a less tricky client!” Zoe Mehang, Mandalay Financial “After submitting my first case with Zephyr, I can honestly say I am impressed. Their rates are very competitive, and their criteria, particularly in specialist areas. A strong contender for those tricky BTL cases that are often hard to place. A special mention to Liam Cooper, my Telephone BDM, whose support throughout the process was second to none. From the outset, Liam was proactive and responsive — always on hand to answer queries, clarify criteria, and offer guidance where needed. When the application hit a few bumps, Liam didn’t just pass the issue on, he took ownership, chased updates on my behalf, liaised with underwriters directly, and made sure everything stayed on track. Liam's communication was clear and timely, which made the entire experience far less stressful. Thank you, Liam and Zephyr — I’m looking forward to placing many more cases with you in the future.” Elzbieta Bednarz, City Mortgage Solutions
Flexible & specialist approach
Exceptional service
Supportive, hands-on approach
Approachable & supportive
Expertise & efficiency
Clear & timely communication
We’re grateful for the trust brokers place in us and remain committed to listening to feedback and raising our game every day. If you’d like to experience the Zephyr difference for yourself, we’d love to work with you. Get in touch with our friendly team and we’ll get the ball rolling.