Post date: 10th January 2022

Our Survey Results

We’re committed to continually listening to feedback and improving our service for brokers and their clients. One of the ways we do this is by asking all brokers to complete a feedback survey, which we send out at offer stage with every application.

Here is a snapshot of the most recent results, based on feedback received up to 6th January 2022.

A great result here, with 85% of brokers who completed our survey rating our online application portal excellent or good. You can find all sorts of useful information about our online portal and other submission requirements on our Submitting Business page.

We really rate our Telephone Business Development Managers (TBDMs) and think they provide you with a personalised and knowledgeable service. But don’t just take our word for it!

87% of brokers who completed the survey think the service provided by our TBDMs is excellent or good. Let our BTL experts help you with your next case – just Contact Us to speak with one of our RSMs or TBDMs.

Our top score was related to our lending criteria, with a total of 88% of all brokers who completed the survey rating it excellent or good. Take a look at our Product & Criteria in more detail to find out how we could offer a solution for your BTL clients.

We last looked at the survey results in May 2021. If you want to hear about the changes and improvements we made on the back of the feedback received, you can watch a short video here.

If you have any feedback for us, good or bad we’d love to hear from you at any time. Just drop us an email or let us know if you make a call.

Source: feedback surveys sent to brokers at offer stage, received up to 6th January 2022.