Videos and Guides

We hope that our website is a useful source of information for mortgage intermediaries. However, if you have a specific query, or can’t find something that you are looking for, please contact us and we will do our best to help.

Support with your application


Here you will find all of our latest videos, which provide a range of helpful information on submitting business and wider industry insights from our expert partners.

Episode 1 - May 2021 - Talking BTL with Liz Syms, CEO of Connect for Intermediaries

In our first episode of Shooting The Breeze we chat with Liz Syms, CEO of Connect for Intermediaries about the trends we are seeing in the BTL market, what to consider for HMO and Limited Company cases and some top tips for brokers.

Submitting Business Top Tips with Elliot Newey

Top tips from our BDM Elliot Newey to help get your cases accepted first time.

HMO Top Tips with Andy Rowe

Our Regional Sales Manager Andy Rowe gives you his Top Tips for HMO case submissions.

Top Tips on Top Slicing

Our Regional Sales Manager Andy Rowe explains how Top Slicing can work for your clients.


Importing a spreadsheet


Creating a new user


Creating a new job


Amending an application

If you missed any of our webinars you can find all the recordings here:

Knowledge Bank and Zephyr Homeloans discuss all about flats and MUFBs

Hear all about flats and MUFBs from our BTL experts. Plus hear the latest market insights from Paul Fryers (Zephyr MD) and Andy Rowe (BDM).


Paradigm Online BTL Mortgage Webinar

Recorded 2nd February 2021.


Our latest survey results - May 2021

Our Telephone BDM Leanne Lamb talks about our survey results and how we have improved our service based on your feedback.


Below is a selection of useful guides about submitting business with us, a collection of case studies to showcase real life examples of the kinds of business we can do and some handy user guides for our online Portal and BTL Hub.

HMO Fact Sheet

Here are our top tips to help you get your HMO case submissions through without any delays. We’ve also
supplied some examples of when a HMO license might be required and which Zephyr product might be

View the HMO Fact Sheet here

Portfolio Guide

Here are our top tips to help you get your Portfolio case submissions through without any delays.

View the Portfolio Guide here

Top Slicing Support

Find out more about our top slicing policy.

View the Top Slicing Support here

Take a look at our case studies.

We’ve got buy-to-let covered from A to Zephyr.

View our latest case studies here

Broker Testimonials

We’re really proud of the service we offer to brokers. But don’t just take our word for it. Read what brokers say about us.

View our testimonials here

Need guidance around the use of our Online Portal, or the basics to start using BTL Hub? You can find helpful PDF guides below.

BTL Hub Quick Start Guide

Online Portal Guides

Registration & Login Guide

Selecting a Mortgage Club Guide