Contact Us

Please note: As a result of the pandemic, our telephone lines may be busier than usual, due to higher call volumes and because we are operating with fewer staff. It may therefore take us longer than usual to answer your call or to reply to any written queries. We are therefore asking customers to contact us only if necessary at this time.

If you have a Zephyr Homeloans mortgage you can contact us Monday to Friday from 9am to 5pm using the numbers below.

Phone: 0370 707 1896
Fax: 0370 707 1899

Please note – the contact details shown on this page are for existing customers only. Our agents taking these calls cannot help with any queries relating to an application in progress.

Self Serve – you can now use our online Self-Serve system to view your account details and make card payments.

If you are struggling to pay your mortgage, or are currently behind with your payments, it is important to let us know. The sooner you call the better – as the earlier you speak to us, the more we can do to help.

See more information about how we support customers with payment difficulties

If you have been recommended one of our products but do not yet have a Zephyr Homeloans mortgage, please refer any questions to your mortgage broker.

Correspondence Address

If you need to write to us, please use the correspondence address below. To help up deal with your written query, remember to include details like your account number(s), full name and postal address.

Zephyr Homeloans, Gateway House, Gargrave Road, Skipton, BD23 2HL 

Making a Complaint

We are committed to providing a high standard of service, although we recognise that things sometimes go wrong. When they do, please tell us so we can put them right as soon as possible.

Visit our dedicated complaints page for more details.

Intermediary Enquiries

The contact details shown on this page are for customers only.

Contact details for mortgage intermediaries can be found on our dedicated intermediary website.