Contact Us

Phone: If you have a Zephyr Homeloans mortgage you can contact us Monday to Friday from 9am to 5pm on 0370 707 1896

Fax: 0370 707 1899

Please note – the contact details shown on this page are for existing customers only. Our agents taking these calls cannot help with any queries relating to an application in progress.

Self Serve – you can now use our online Self-Serve system to view your account details and make card payments.

If you are struggling to pay your mortgage, or are currently behind with your payments, it is important to let us know. The sooner you call the better – as the earlier you speak to us, the more we can do to help. See more information about how we support customers with payment difficulties

If you have been recommended one of our products but do not yet have a Zephyr Homeloans mortgage, please refer any questions to your mortgage broker.

Correspondence Address

If you need to write to us, please use the correspondence address below. To help up deal with your written query, remember to include details like your account number(s), full name and postal address.

Zephyr Homeloans, Gateway House, Gargrave Road, Skipton, BD23 2HL 

Making a Complaint

We are committed to providing a high standard of service, although we recognise that things sometimes go wrong. When they do, please tell us so we can put them right as soon as possible.

Visit our dedicated complaints page for more details.

Supporting the people of Ukraine

Following the launch of the Homes for Ukraine scheme, we want to support our customers who open their rental properties to help those displaced by the conflict.

Customers who wish to be considered should first visit the official government website and register their interest. Any customer who is successfully accepted as a sponsor under the scheme should contact us immediately upon acceptance so that we can consider their request.

Although we will look favourably on all requests received, we need to consider the long-term sustainability of a customer’s mortgage when participating in the scheme and may reject some requests in certain circumstances (such as customers who are in significant arrears or already undergoing repossession).

Intermediary Enquiries

The contact details shown on this page are for customers only. Contact details for mortgage intermediaries can be found on our dedicated intermediary website.