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If you have a Zephyr Homeloans mortgage, you can can contact us in the following ways. We’re here to help.

A quick and easy way to get in touch, similar to sending an email.

To send us a message, please Register and Sign in to Self-Serve.

We’ll respond to your message in Self-Serve, and you can choose to be notified by text message when we’ve replied.

Although you’re unable to upload documents, you can use Self-Serve to make payments or overpayments, find key information about your account and perform other tasks online, without needing to call or write to us.

Find out more about using Self-Serve

 

Please note: Self-Serve is not currently available for mortgages via a Limited Company

Why can’t I send you an email?

We don’t use email because of security concerns, and we must be sure that we’re dealing with you when discussing your account. We have a duty to protect our customers personal and financial information from unauthorised disclosure.

Zephyr Homeloans
PO Box 12
Skipton
BD23 2HL

Please remember to include your name, address and account number in any letters you send.

You can call us Monday to Friday from 9am to 6pm on 0370 707 1896.

If you are struggling to pay your mortgage, or are currently behind with your payments, it is important to let us know. The sooner you call the better - as the earlier you speak to us, the more we can do to help. See more information about how we support customers with payment difficulties

If something has gone wrong and you want to make a complaint, we’ll do our best to resolve this promptly and fairly.

See how to make a complaint.

The contact details shown on this page are for customers only. Contact details for mortgage intermediaries can be found on our dedicated intermediary website.

 

Please note – the contact details shown on this page are for existing customers only. Our agents taking these calls cannot help with any queries relating to an application in progress. If you have been recommended one of our products but do not yet have a Zephyr Homeloans mortgage, please refer any questions to your mortgage broker.